We are committed to delivering beautiful, healthy plants to our customers. Each plant is freshly potted at our nursery after you place your order. As such, we have a no refunds policy. But in case we are unable to deliver your order within a reasonable timeline (2-3 days for local deliveries), or the plant we have delivered is not healthy, we will refund you your full amount (minus processing fee where applicable). You can write to us at email@example.com or drop a WhatsApp message to us at +91-9067591169 (09:00 AM to 9:00 PM, Monday-Saturday). If ParadisePlants or its affiliates are unable to supply all or part of your order (including any substitute product to you at all), we shall notify you as soon as possible and refund your payment.
All refund requests have to be made within a 24 hour period post delivery.
Please inspect your plants upon delivery and contact us immediately if the order is defective, damaged or if you receive the wrong item, so that we can make it right. Refund, replacement or any such requests will be considered only if the request is made within 24 hours of the order being delivered.
We will notify you once we’ve received and inspected your return, and let you know if the refund request was approved. If approved, your payment will be automatically refunded on your original payment method. It may take some time for your bank or credit card company to process and post the refund to your account. Once a refund is initiated and transaction number is shared, you may need to follow up with your bank to confirm your refund receipt.
Refunds will have a nominal processing fee deducted - this is the fee that your bank / payment gateway charges for online transactions.